Frequently Asked Questions
Please read our FAQ before sending us a message.
What are your business hours?
We are open normal business hours Monday – Friday. And if you’re curious…. out of hours I am clothing, feeding, cleaning, cooking, playing tea parties and sitting in rock pools with the Family.
What if I place my order over the weekend?
Any orders placed over the weekend will be processed the next working day.
Can I return my order?
Should you wish to return your order, please notify Mummy Tea within 7 days of purchase with a valid reason for return. Mummy Tea is not liable for the loss of an item being returned, therefore we recommend that you return it using registered mail. Refund payments may take up to 7 business days to be received. We will accept returns only for damaged goods that are not opened. Due to various regulations worldwide we cannot refund open packages. Any customer who is concerned their product is damaged or faulty can contact us at [email protected], along with photo evidence. Refunds are made at the discretion of Mummy Tea.
How do I store my Mummy Tea?
Away from little fingers - Yep my kids have thrown tea all over my kitchen! Best keep inside the packaging sealed up and your Mummy Tea will last at least 2 Years!
Why do we use Pyramid Tea bags instead Of loose leaf tea?
We Love loose leaf tea but being mums we don’t usually have the time so Mummy Tea decided to use biodegradable Pyramid tea Bags. Super convenient to take anywhere, very tasty to sip on and if you are a bit of cheapskate like my hubby you can reuse them for a second time that day! (don’t tell him i said that)
How does your shipping work?
Free Shipping Australia wide (loving this huh?) Here’s a helpful hint! If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. These are approximate delivery times below from the day the order is placed to when it should be received. Standard shipping: 3-7 business days Express shipping: 1-3 business days.
Do you ship internationally?
Standard shipping cost $15 and approximate delivery time is 5-10 business days
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